Cancellation Policy
Last updated: September 2026
Membership Plans
Encisos Home Care memberships are month-to-month with no long-term contracts. You can cancel anytime from your member portal — there is no penalty and no cancellation fee. If you cancel, your membership stays active through the end of the current billing cycle, and you will not be charged for the next cycle.
Auto-Pay & Recurring Billing
Auto-pay is optional. If you opted in, your saved card is charged automatically each cycle. You can turn off auto-pay or cancel at any time from your member portal. Turning off auto-pay does not cancel your current cycle — it only stops the next automatic renewal.
One-Time Services & Estimates
For one-time service requests, you are not charged until work is approved. If you have paid a deposit or progress payment and need to cancel, contact us as soon as possible — we will work with you fairly based on the work already completed and materials ordered.
Satisfaction Guarantee
If you are not satisfied with work we performed, contact us and we will make it right. Our goal is your long-term trust, not a one-time transaction.
How to Cancel
The easiest way is from your member portal. You can also email hello@encisoshomecare.com or call (626) 922-7382 and we will cancel it for you.